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FAQS
The following are answers to some of our most frequently asked questions. If you still have a query send us a text.
HOW DO I BOOK AN APPOINTMENT?
AND
HOW DO I KNOW THE APPOINTMENT WAS ACCEPTED?
We are 100% online booking, which means we do not take bookings via phone call, dm or email. You can conveniently book an appointment 24/7 by going to our booking page here. Please make sure you are choosing the correct service and service provider. You may be required to fill out a color consult form before booking . If you aren’t sure who to book with after visiting our team page, or if you aren’t sure what service to book for, please send us a text with your question!
PLEASE DO NOT TURN OFF APPOINTMENT NOTIFICATIONS. When bookings are accepted, the client will get 3 notifications:
1. Apptointment Details by text & email.
2. Confirmation text & email which the client needs to accept.
3. Appointment reminder by text & email.
WHY DO I NEED TO PROVIDE MY CREDIT CARD INFORMATION TO BOOK AN APPOINTMENT?
While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. At Plane Jane we are deeply fortunate to serve many guests, some of which wait several weeks for an appointment. We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect the valuable time of our team. For more information, please refer to our cancellation policy.
*Credit Card Security – Credit Card Storage, Reservations and Merchant Processing: Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system.
WHY DO I NEED TO FILL OUT THE COLOR CONSULT FORM BEFORE BOOKING AN APPOINTMENT?
These questions significantly help our stylists to better provide the service you’re looking for. Once you’ve completed the color consult form HERE, the only way we are notified that you have completed the form is after you book your appointment, so please be sure to book your service. Your stylist will contact you if they have any further questions. If you aren’t sure who to book with after visiting our team page, or aren’t sure what service to book, That's ok! Just TEXT us to let us know once you've filled out the consult form so we can look it over and make suggestions.
WHY AREN’T YOU ANSWERING THE PHONES?
We have identified that our time is better spent focused on you when you walk through our doors and we have set up this website to answer most questions you may have, If you still cannot find your answer, or have an issue or concern, please don't worry! You are welcome to send us a text! Why text? Texting keeps all communication clear and logged. While we try to return texts quickly, Please allow us up to 24 hours, during normal business hours to respond.
DM's to our stylists: Please be mindful that after hours DM's will not be returned until the next business day, and during normal business hours only. Thank you for respecting our stylists time away from work. If you are sending a DM regarding pricing, you will be instructed to fill out our consult form here first.
I CANT FIND YOU GUYS!
Were located at the edge of the courtyard of the Gallery II building. If you see a cute, pink sidewalk sign, you’ve found us!
ARE YOUR CUTS GENDER-BASED?
Absolutely not! We charge based on length and density & texture.
WHAT IS CONSIDERED SHORT, MEDIUM, LONG, TRANSFORMATION CUT?
Short hair stops at the ears. Medium hair stops at top of shoulder. Long hair passes shoulders or if is thick or textured. Please choose transformation cut if you are going from medium/long to short hair. Please choose correct length when booking as a certain amount of time is allotted for each length of hair.
BALAYAGE VS. FOILYAGE?
A Balayage is an open air hand painted technique that creates a warm tone and subtle, sun-kissed look with minimal lift.
A Foilyage is the combination of Balayage with foils which creates heat and more lift resulting in more dimensional and lighter hair pieces. The teasy-lights and baby-lights techniques are often used in this service.
CAN I BRING SOMEONE TO MY APPOINTMENT?
Unfortunately, seating in the reception area is very limited and are reserved for clients waiting for their appointment.
WHAT PROFESSIONAL LINES DO YOU USE?
Schwarzkopf, Wella, Redken, Pulp Riot, Pravana, Milbon, Olaplex.
WHAT RETAIL LINES DO YOU SELL?
Milbon, R&Co, and Olaplex.
DO YOU SELL RETAIL ONLINE?
Yes! They can be purchased here.
DO YOU SELL GIFT CERTIFICATES?
Yes! They can be purchased here.
JUST A TRIM?
This is a haircut.
WHAT HAPPENS IF I DON’T LOVE MY HAIR?
We understand that sometimes small adjustments here or there may be needed to reach your hair goal. That’s why we’re always here to go above and beyond so that you’re loving the result of your hair. As a small business, we want to hear from you, and genuinely want to thank you for giving us the opportunity to make things right.
If ever you’re not fully loving your hair, please reach out to us directly. We kindly ask that you please reach out to us within 2 weeks of your original service so that we can do everything we can to have you feeling and looking like your very best self.
WHY DOES MY APPOINTMENT REQUIRE SO MUCH TIME?
Our intensively trained stylists never rush and never compromise the integrity of your hair. Creating modern styles typically takes multiple hours and/or multiple sessions. Please keep in mind that our set timing typically reflects the amount of time that your stylist will need in order to achieve your desired look. Our most sought after color services typically take anywhere from 2.5-5 hours and can vary depending on your hair length, density, budget and overall goals. If you’re concerned about timing or pricing or would like to learn more, don’t hesitate to reach out to us.
WHAT IS THE VAGARO APP?
It’s the awesome software app we use for all of our bookings. Having the app on your phone makes for a seamless experience when booking, checking in or rebooking services!
FORMS OF PAYMENT?
We accept cash, debit cards, Visa, MasterCard, and American Express...Sorry, no checks accepted.
WHAT ABOUT GRATUITIES
Gratuities are always appreciated, but never expected.
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